Refund policy

Refund policy

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes those rights.

Change of mind
In addition to your legal rights, we accept change-of-mind returns within 30 days of delivery, provided the item is unused and in its original condition and packaging. Return postage for change of mind is at your cost; we recommend a tracked service.

Items we cannot accept for change of mind
Personalised or made-to-order items (including printed-to-order apparel, prints and homewares) and underwear, swimwear or intimate items where the hygiene seal has been broken cannot be returned for change of mind. This does not affect your rights where an item is faulty, damaged, not as described or otherwise fails a consumer guarantee.

Faulty, damaged or incorrect items
If an item arrives damaged, faulty or is not what you ordered, email us within a reasonable time of delivery with your order number and photographs. We will arrange a replacement or refund at no cost to you, in accordance with the Australian Consumer Law. In many cases we will not need the item returned.

How to start a return
Email us with your order number and the reason before sending anything back. Our products ship from different production partners, so we will confirm the correct return address.

Refund processing
Approved refunds are issued to the original payment method within 10 business days of approval. Your bank may take additional time to post the funds.